Privacy Policy
Effective Date: August 8, 2026
El Paso Home Hero respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit ephomehero.com, contact us, request an estimate, schedule service, make a payment, or communicate with us by phone, email, or text message.
Business Information
El Paso Home Hero
500 W. Overland Ave, Ste 250W
El Paso, Texas 79901
Phone: (915) 525-7299
Email: info@ephomehero.com
Website: https://ephomehero.com
Information We Collect
We may collect the following information:
- Your name, phone number, email address, and service address
- Information about requested, scheduled, or completed services
- Messages, photographs, documents, and other information you provide to us
- Estimates, invoices, payment status, and transaction information
- Communication preferences and text-message consent records
- Website usage information, such as your IP address, browser type, pages visited, and cookie data
Payment card and bank information may be collected and processed directly by third-party payment processors. El Paso Home Hero may not directly store complete payment card or bank account information.
How We Use Your Information
We may use your information to:
- Respond to questions and estimate requests
- Schedule, confirm, and provide services
- Send appointment reminders, scheduling updates, technician arrival notices, estimates, invoices, payment reminders, and service-related messages
- Provide customer support
- Maintain customer and service records
- Process payments
- Improve our website, services, and customer experience
- Prevent fraud and protect our business
- Comply with legal and regulatory obligations
- Send promotional messages when you have provided the appropriate consent
Text Messages
If you provide your mobile number and consent to receive text messages from El Paso Home Hero, you may receive messages related to:
- Estimate and service requests
- Appointment confirmations and reminders
- Scheduling changes
- Technician arrival updates
- Questions concerning your project
- Estimates, invoices, and payment reminders
- Customer support
- Occasional promotional offers, if you have separately agreed to receive them
Message frequency varies depending on your services and interactions with us. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming your request. For assistance, reply HELP or contact us using the phone number or email address listed above.
Consent to receive text messages is not a condition of purchasing goods or services. Opting out of text messages does not prevent us from contacting you through other methods when permitted by law.
Mobile Information and Text-Messaging Consent
We do not sell, rent, or share your mobile phone number, text-messaging opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes.
We may disclose information to service providers that help us deliver text messages and operate our communications systems, but only as necessary to provide those services. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
How We Share Information
We may share information with trusted third parties when reasonably necessary to operate our business and provide services, including:
- Scheduling and customer-management providers, including Jobber
- Payment processors and financial institutions
- Website hosting, analytics, and communications providers
- Subcontractors, technicians, suppliers, or service partners involved in completing your requested work
- Professional advisers, insurers, or government authorities when required by law or necessary to protect our legal rights
These parties may receive only the information reasonably necessary to perform their services. We do not sell your personal information.
We may also disclose information when required by law, court order, or government request, or when necessary to protect the safety, property, and rights of El Paso Home Hero, our customers, or others.
Cookies and Website Analytics
Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve performance, and measure how visitors use the site.
You may adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
Data Storage and Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include secure service providers, password-protected systems, restricted access, and other commercially reasonable security practices.
No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Information that is no longer needed may be deleted, anonymized, or securely disposed of.
Your Choices and Rights
You may contact us to:
- Request access to the personal information we maintain about you
- Correct or update inaccurate contact information
- Request deletion of your information, subject to legal and business recordkeeping requirements
- Withdraw consent for promotional communications
- Ask questions about how your information is collected or used
To make a request, contact us using the phone number or email address listed in the Business Information section. We may need to verify your identity before completing certain requests.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we discover that such information has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services after an update means the revised policy applies to future interactions.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:
El Paso Home Hero
500 W. Overland Ave, Ste 250W
El Paso, Texas 79901
Phone: (915) 525-7299
Email: info@ephomehero.com